Shipping & Returns

Shipping Policy

1. Order Processing:

All orders are made-to-order to ensure the highest quality and satisfaction.
Please allow 5-7 business days for order processing and production before shipment.
Orders are processed and produced in the order they are received.
2. Shipping Methods:

We offer standard shipping for all orders within Canada.
Expedited shipping options are available at an additional cost.
Currently, we do not offer international shipping.
3. Shipping Time:

Once your order has been processed and produced, standard shipping within Canada typically takes 5-7 business days.
Expedited shipping may reduce delivery time, depending on the chosen service.
Please note that shipping times may vary based on your location and external factors beyond our control, such as weather conditions or courier delays.
4. Shipping Costs:

Shipping costs are calculated at checkout based on the weight of your order and your location.
Free shipping may be available for orders over a certain amount (if applicable).
5. Order Tracking:

Once your order has been shipped, you will receive a confirmation email with tracking information. Use the provided tracking number to monitor the progress of your shipment on the courier's website.
6. Address Accuracy:

It is the responsibility of the customer to provide accurate shipping information.
Please double-check your shipping address before completing your order.
We are not responsible for packages delivered to incorrect addresses provided by the customer.
7. Delays:

While we strive to fulfill and ship orders promptly, unforeseen circumstances may cause delays.
We will communicate any significant delays and keep you informed of the status of your order.
8. Contact Information:

For any questions or concerns regarding your order or shipping, please contact our customer service at [customer.service@example.com].

Note: This shipping policy is subject to change without notice. Please check our website for the most up-to-date information.

Return & Exchange Policy

1. Returns:

Due to the nature of our made-to-order products, we do not accept returns.
If there is an issue with the quality of the product received, please email us at [customer.service@example.com] within 7 days of receiving your order.
Provide detailed information and, if possible, include photographs illustrating the quality issue.
2. Exchanges:

We only replace items if they are defective or damaged.
If you need to exchange a defective or damaged product, please contact us at [customer.service@example.com] within [X] days of receiving your order.
3. Quality Concerns:

In the event of a quality concern, our team will review the provided information and may request additional details or images.
If the issue is verified, we will work with you to provide a suitable solution, which may include a replacement or refund.
4. Exceptions:

Products damaged due to misuse, negligence, or improper care are not eligible for returns or exchanges.
We reserve the right to refuse returns or exchanges for items that do not meet our quality standards.
5. Return Shipping:

If a return or exchange is authorized, customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product.
6. Refunds:

Refunds will be processed within 7 business days of receiving the returned item.
The refund will be issued to the original payment method.
7. Contact Information:

For any questions or concerns regarding returns or exchanges, please contact our customer service at [customer.service@example.com].

Note: This returns and exchanges policy is subject to change without notice. Please check our website for the most up-to-date information.

Thank you for choosing [Your Company Name]! We appreciate your understanding and cooperation.